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Need to fix an account that is "broken"?

Broken accounts have a red or yellow exclamation mark in the top right corner of the account card. To fix the connection:

  1. Click the broken account
  2. Click the red or yellow warning message in the Link Status section
  3. Re-enter your login credentials

If the account continues to fail:

  1. Log in to your financial institution's online banking to verify that your credentials are correct and that there are no holds on the account.
  2. Add the account again, and pay special attention to the institution name to make sure you are attempting to add the correct account. Many institutions have similar names.

Note: If a connection is persistently down for more than two days, please contact us for support. We're happy to help you.

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