Broken accounts have a red or yellow exclamation mark in the top right corner of the account card. To fix the connection:
- Click the broken account
- Click the red or yellow warning message in the Link Status section
- Re-enter your login credentials
If the account continues to fail:
- Log in to your financial institution's online banking to verify that your credentials are correct and that there are no holds on the account.
- Add the account again, and pay special attention to the institution name to make sure you are attempting to add the correct account. Many institutions have similar names.
Note: If a connection is persistently down for more than two days, please contact us for support. We're happy to help you.